Privacy Policy
Last updated: September 14, 2025
We collect information you provide (such as contact details, service addresses, and details about your plumbing, heating, or gas systems) to schedule and deliver service, respond to inquiries, and maintain business records. We may share limited information with trusted service providers (e.g., website hosting, email, scheduling, payment) under confidentiality agreements, and only as necessary to perform services.
Communications & SMS Terms
By providing your phone number, you agree to receive transactional texts related to your service (e.g., scheduling, reminders, updates). Message frequency varies. Reply STOP to opt out; reply HELP for help. Message & data rates may apply. Consent is not a condition of purchase.
Data Security
We use administrative, technical, and physical safeguards (including TLS encryption in transit, restricted access, and regular backups) to protect your information. No method of transmission or storage is 100% secure.
Your Rights & Choices
You may request access, correction, or deletion of your information by emailing metroheat@metropolitanheat.com. We may request information to verify your identity and aim to respond within 30–45 days. For SMS, reply STOP to opt out at any time.
service records may be kept to comply with legal and operational requirements; inquiries and routine correspondence are typically retained up to 24 months.
We do not use advertising cookies. If that changes, this page will be updated.
Terms of Service
Services are provided by Metropolitan Heat & Power Company Inc. Estimates may change based on site conditions; code compliance and permits may affect scope and timing. By requesting service, you agree to reasonable access for inspection and work, and to pay for approved services upon completion or as otherwise agreed in writing.