M ETROPOLITAN
HEAT & POWER COMPANY

Privacy Policy

Metropolitan Heat & Power Company Inc. is a plumbing and HVAC company that has proudly served customers for over 70 years. We are committed to protecting your privacy and providing transparency on how we collect, use, and safeguard your information.

1. Information We Collect

2. How We Use Your Information

3. Communications & SMS Consent

By submitting your phone number via our website or other forms, you consent to receive SMS messages from Metropolitan Heat & Power Company Inc. for the purposes of appointment confirmation, scheduling, and customer service.

4. Sharing Your Information

We do not sell, rent, or trade your information. We may share information with trusted service providers who help us operate our business (e.g., scheduling platforms or email systems) but only under strict confidentiality agreements.

5. Data Retention

Your data will be retained only for as long as necessary to fulfill the purposes outlined above, comply with legal requirements, or resolve disputes.

6. Your Rights

You may request to:

Email us at: metroheat@metropolitanheat.com

7. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

Terms of Service

1. Description of Service

Metropolitan Heat & Power Company Inc. provides plumbing, heating, and HVAC services to residential and commercial customers. All appointments and communications are governed by these Terms of Service.

2. Appointments & Cancellations

3. Communications Consent

By using our website or scheduling services, you agree to receive transactional and service-related communications via phone, email, or SMS. You can opt out of SMS by replying “STOP”.

4. Acceptable Use

You agree not to use our website or services for unlawful, fraudulent, or abusive purposes. Violations may result in denial of services and reporting to authorities.

5. Limitation of Liability

Metropolitan Heat & Power Company Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, except as required by law.

6. Changes to This Policy

We reserve the right to update this Privacy Policy and Terms of Service at any time. All changes will be posted on this page with the date of revision.

7. Contact

For questions, requests, or concerns regarding our policies, contact us at:

Email: metroheat@metropolitanheat.com

© 2025 Metropolitan Heat & Power Company Inc. All rights reserved.